top of page
FAQ
FAQ's
-
Do I need to bring anything?We have water and snacks waiting for you. If you have a water bottle you can bring that, or (spoiler alert) if you are brand new client you will receive a TPU water bottle on your first visit. We also require the use of grip socks. You can bring whichever brand you have at home or like. Or we sell them in the studio if you need another pair.
-
What should I wear?Form-fitting clothes that won't fall down or move around much are preferred. Ladies: A form fitting top and leggings is great. Guys: a T-Shirt and form fitting pants or long shorts are fine. Please avoid clothing with buttons or zippers.
-
Where can I park?We are right on the corner of Deerpath and Forest. 90 minute free street parking is available on both roads. There is also a 3-hour public parking lot on Forest.
-
Should I wear socks, shoes or go barefoot?"We require the use of grip socks for your safety and to help keep the studio as clean as possible. You can bring your own or we sell some at the studio.
-
When do packages expire?All packages have a 3 month expiration date. Most people need to buy another package before this time. If there is an emergency that would prevent you from using your sessions within this time frame please let us know as soon as possible!
-
Can I cancel my session?Classes have a generous 12-hour cancellation policy. You can cancel online or through the mind-body app up to 12 hours before your class with no penalty. Class cancellations without 12 hours of notice will either be deducted the session from their current package, or for unlimited members, there will be a $12 charge to the card on file. Private sessions have a 24-hour cancellation policy. Please email the studio to cancel your session asap to avoid losing your session.
-
How many people are in a group class?We are a botique studio, with a small group reformer class size of up to 5 participants. We have a flexible class scheudle with class times for everyone, with the one and one attention that only a smaller space can offer.
-
How can I sign up for classes from my phone?
-
Can I arrange a private class for me and my friends?Yes! If you have a group of friends you want to arrange a private class with please contact the studio. We can set this up at a time when there is not already a group class on the schedule. As long as you have a total of 5 people we can add it to the schedule without allowing anyone else to sign in. This can be set up as a one time special event or as a recurring class. All spots must be pre-paid online. Pilates is more fun with friends! If you have one or two friends that you want to come with, we suggest signing into the same classes that are already on the schedule. Class times are first come first serve and you can reserve your spot up 6 months in advance.
-
Do you have a referral program?We do! Bring in a friend, we have referal cards in the studio for you so it's easy to invite them. For every friend that buys a package, you receive a $10 credit on your account to use towards you next purchase. Your friend receives $10 off their New Client Introductory Package. Easy! There is no limit on how many friends you can bring!
bottom of page